Nebula Cloud Service Incident - 2021-03-30 00:30 - 2021-03-31 01:30 (UTC+0)

Nebula_CSO

We found an issue on NebulaFlex AP cannot become on-line status after registered to NCC.

It is caused by CA server issue delivered incomplete certificates to NebulaFlex AP.

We have fixed this issue and optimized the server urgently back to service.

 

Unfortunately for all the NebulaFlex AP were newly registered to NCC during AM 00:30 March 30th ~ AM 01:30 Mar 31st GMT+0 will need to upgrade the firmware to fix the issue. Once the following models firmware is prepared, we'll put file in the attachment of this post.

NWA1123-ACv2

NWA1123ACv3

NWA1123-AC PRO

NWA1123-AC HD

NWA1302-AC

NWA110AX

NWA210AX

WAC500

WAC500H

WAC5302D-Sv2

NWA5123-AC HD

WAC6103D-I

WAC6303D-S

WAC6502D-S

WAC6502D-E

WAC6503D-S

WAC6552D-S

WAC6553D-E

WAX510D

WAX610D

WAX650S

We suggest to update the firmware by ZON utility. If you are not familiar with ZON, please refer to the instruction in the pdf file How to upgrade firmware by ZON. After you finished the firmware upgrade, the AP will connect to NCC automatically, please make sure AP can access internet, then it shall become on-line status, then it will perform firmware upgrade to latest official firmware automatically, this will take 4~10 minutes depends on different access point models. Please be patient and do not power off the device during the firmware upgrade.

 

If you can’t perform firmware upgrade on site, you can perform firmware upgrade remotely by FTP. We provide the instruction in attached file, please refer to the document How to upgrade firmware by FTP.

Logics

Thanks. Do you have the ZON Utility for Mac OS, too?

Zyxel_Bella

Hi @Logics

Thanks for inquiry the information.
The ZON Utility does not support Mac OS.
You have to use Windows to install ZON Utility.

StanglIT

When will the firmware for the model NWA1123ACv3 be available?

Logics

With ZON Utility, the NWA1123-AC-PRO is not visible...

Zyxel_Bella

Hi @Logics

 

NWA1123-AC-PRO supports ZON above firmware V5.01p0, can you click clear and rescan to check again? My NWA1123-AC-PRO is visible after rescan. Thanks

 

Regards,

Bella