Nebula Cloud Service Incident - 2021-07-16 02:10-05:30(UTC+0)

Nebula_CSO
Nebula_CSO Posts: 169  Zyxel Employee
edited September 10 in Nebula Status and Incidents

Dear Nebula Users,

The system is temporarily unavailable due to an outage incident.


Issue Started from:

2021-07-16 02:10 (UTC+0)

Resolved

2021-07-16 05:30 (UTC+0)

Issue Symptom & Risk:

1. AP/SW monitor page are unable to load successfully.
2. AP/SW/GW detail page are unable to load successfully.
3. Unable to push configuration to Nebula device.
4. Partial device info missing, such as LAN IP, traffic graph, and event log.

Note: This outage incident does not affect the local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support