I want to delete my account, how do I do that

Amman1
Amman1 Posts: 1
I want to delete my account, how do I do that
«1

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Amman1,

    Welcome to Zyxel community!
    May I know what account you want to delete?
    Is it Nebula account? Or MyZyxel account?

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Will you solve this problem , am getting same error.
    Hi @Cisneros5665,

    What error did you face? Can you share more information with us?

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Amman1,

    Good day.
    In addition, users can not delete accounts by themself. But they can send requests to us and we will help to delete it.
    Furthermore, can I know why you want to delete your account?
    Is that you don't want to receive notification mail?
    If yes, you can unsubscribe on MyZyxel.
    Here are the steps to unsubscribe from notification mail such as Marketing Email.
    Go to MyZyxel Dashboard and click subscribed button >  Edit > click the option that you don't want to receive to unsubscribe



    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Cisneros5665,

    Good day.
    I would like to let you know that user can not delete their account by themself. But they can send requests to us and we will help to delete it.
    If you are not looking for a method to delete your account, can you describe what error did you face and share the error photo with us?

    Zyxel Melen

  • u3000
    u3000 Posts: 2
    First Comment
    Where do I have a deletion request to? Please delete my account and confirm via Email. Thanks.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @u3000

    May I know why you want to delete your Zyxel account?
    And I need your confirmation before deleting your account, please check the private message, thanks.


    Zyxel Melen

  • Please also delete my account and all associated data, as I don't use ZyXEL anymore. Thank you for the confirmation.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @Nemi,

    I will help to start the delete account process and you will receive a confirmation email. Please keep an eye on your mailbox, thanks.

    Zyxel Melen

  • WelshPaul
    WelshPaul Posts: 14  Freshman Member
    First Anniversary 10 Comments

    Please also delete my account and all associated data, as I don't use ZyXEL anymore. Thank you for the confirmation.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @WelshPaul,

    Could you check the below link and screenshot to submit a delete account request?
    Zyxel Privacy Policy

    Zyxel Melen

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