Nebula Cloud Service Incident - 2020-12-21 17:51 (UTC+0)
Dear Nebula Users,
The system has been temporarily unavailable due to an outage incident.
Issue Started from:
2020-12-21 17:51 (UTC+0)
2020-12-21 19:05 (UTC+0)
Issue Symptom & Risk:
Some users have experienced:
- NCC web pages are unable to load information.
- Newly registered Nebula devices are offline and blocked from NCC servers.
- Some devices are offline and unable to reach NCC servers successfully.
- NCC is unable to provision or update network settings to Nebula devices.
Note: This outage incident does not affect Nebula devices and their local network services
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO
We apologize for any inconvenience this has caused.
Zyxel Nebula Support