Nebula Cloud Service Incident - 2020-12-21 17:51 (UTC+0)

Nebula_CSO

Dear Nebula Users, 

The system has been temporarily unavailable due to an outage incident. 

Issue Started from: 

   2020-12-21 17:51 (UTC+0) 

Resolved:

   2020-12-21 19:05 (UTC+0)

Issue Symptom & Risk: 

    Some users have experienced:

1. NCC web pages are unable to load information.
2. Newly registered Nebula devices are offline and blocked from NCC servers.
3. Some devices are offline and unable to reach NCC servers successfully.
4. NCC is unable to provision or update network settings to Nebula devices.
   

Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused. 

Zyxel Nebula Support