[NEBULA] Zyxel appearing offline on NCC

Rita
Rita Posts: 3
First Comment
edited April 2021 in Nebula

I cannot connect my zyxcel to my NCC. It appears as offline, even though it shows up when searching for wifi, and I have already tried reseting it. Any help would be great, thanks in advance.

All Replies

  • Rita
    Rita Posts: 3
    First Comment

    bump

  • Zyxel_Freda
    Zyxel_Freda Posts: 397
    25 Answers First Comment Friend Collector Third Anniversary
     Zyxel Employee
    edited December 2019

    Hi @Rita,

    Do you mean that the AP can get configuration, like SSID, from NCC but not able to online NCC?

    May I know what's the model name of your AP?

    Please check if protocol / ports are not blocked by firewall.

    image.png

    If you are sure the ports are not blocked and the AP still can't online, please let me know and I'll PM you for detail information.

    Thanks.

  • Rita
    Rita Posts: 3
    First Comment
    It used to work then just went offline 
  • Zyxel_Freda
    Zyxel_Freda Posts: 397
    25 Answers First Comment Friend Collector Third Anniversary
     Zyxel Employee

    Hi Rita,

    I'll PM you for checking detail information.

    Thanks.

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