Firmware 4.35 issue bug

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Grant
Grant Posts: 48 image  Freshman Member
First Answer First Comment Friend Collector Seventh Anniversary
edited April 2021 in Security

zywall-zw1100

When viewing sessions by the criteria - users, the device turns into a "pumpkin". Happy New Year!

Accepted Solution

  • Grant
    Grant Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Seventh Anniversary
    Answer ✓

    Now i'm use 4.33 version and

    no time for experimentation.

All Replies

  • Grant
    Grant Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Seventh Anniversary

    Only a cold restart helps turn a pumpkin into a carriage.

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,461 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @Grant,

    With both firmware 4.35(AAAC.0) and 4.35(AAAC.2), there is no problem viewing sessions by users.

    Can you collect diagnostic file for our analysis?

    image.png image.png image.png
  • Grant
    Grant Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Seventh Anniversary

    All connections are lost. I can not connect to the console.

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,461 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @Grant,

    After you reboots the device, go to Diagnostics to collect diagnostic file.

  • Grant
    Grant Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Seventh Anniversary
    Answer ✓

    Now i'm use 4.33 version and

    no time for experimentation.

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary

    Hi @Grant

    Do you have the idea about how many concurrent sessions in average will go through your Zywall 1100? Perhaps we can simulate a bunch session test and see if it can be seen in our office.

    Moreover, how frequently will this symptom occur? Will it happen regularly?

  • Grant
    Grant Posts: 48 image  Freshman Member
    First Answer First Comment Friend Collector Seventh Anniversary
    zyx.jpg

    It happens regularly.

  • Zyxel_Vic
    Zyxel_Vic Posts: 323 image  Zyxel Employee
    25 Answers First Comment Friend Collector Eighth Anniversary

    Hi @Grant

    Thanks for the confirmation, we'll do some further double checking on this part to see if it can be reproduced.

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