[NEBULA] Change Nebula owner

ASTOR
ASTOR Posts: 1
edited April 2021 in Nebula

Hi,


We recently changed our IT support partner, but can not change the owner administrator address in the Nebula Control Center from the previous IT partners address to one of our own.

Could you please provide me with the proper procedure to change the owner privilege to an other existing admin account.


regards,

Cliff Van Buggenhout

ASTOR vzw

All Replies

  • Zyxel_Barney
    Zyxel_Barney Posts: 79
    Zyxel Certified Network Engineer Level 1 - WLAN Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Engineer Level 1 - Nebula
     Ally Member

    Hi Cliff,


    Do you still have administrator access to your Nebula Organization?

    If so, kindly open a new support request case in that organization. Our support agent will then request additional information in order to evaluate the legitimacy of the ownership transfer.


    Regards,

    Barney Gregorio

  • Zyxel_Chris
    Zyxel_Chris Posts: 545
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers First Comment
     Guru Member

    Hi @ASTOR

    Welcome to the community! 😃

    Are you using the professional pack or free version? You can private message us if it is the latter case, thank you.


    /Chris

    Chris
  • fnkylove
    fnkylove Posts: 2
    First Comment ZCNE Nebula Level 1 Certification - 2019 First Anniversary
     ZCNE Certified

    Hello. I need to transfer ownership. How to do or who can help?

    BR Tord Hansen

  • Zyxel_Chris
    Zyxel_Chris Posts: 545
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers First Comment
     Guru Member

    Hi @fnkylove

    Welcome to Nebula community!

    If your Nebula is using profession pack then please kindly open a new support request case in that organization. (In Help>support request)

    If it's free version then just private message to me.?

    Chris
  • ECA
    ECA Posts: 1
    First Comment

    We recently changed our IT support guy, his new name is Jorge Cubero and his email is [email protected], Could you help the owner from [email protected] to [email protected]?

  • Zyxel_Chris
    Zyxel_Chris Posts: 545
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers First Comment
     Guru Member

    Hello @ECA

    Are you using the Pro pack version? If so please help us to report this case in Nebula, Help>support request, scroll down where you can create the ticket.

    Will private message you if you are using the free version.☺️

    Chris

Nebula Tips & Tricks