No firmware, console error message switch ES-2024

Balcorrea · May 2020

Hello,
I tried to reset my switch ES-2024 to the factory defaults, but the process was not successful and the screen froze.

Image: https://us.v-cdn.net/6029482/uploads/editor/hs/38i9p3e2gpcq.jpeg

After restarting I ended up with no firmware and when I try to get access trough the console it will show: CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC

received = 0

Received file size error!!

ERROR

After resetting I do not have the option to enter the debug mode and can not type commands or send files.
I am using Tera Term.
How can I re install the firmware or have access to the switch?
Thank you.

Zyxel小編 Lucious · May 2020

Hi @Balcorrea

Welcome to Zyxel community!

Please upload the firmware (attached) when you see “C” is printing on screen.

In TeraTerm: File > Transfer > XMODEM > Send (.bin)

After uploading firmware, the switch will reboot itself and debug mode should be accessible.

You may refer to
https://businessforum.zyxel.com/discussion/1279/why-does-the-zyxel-switch-can-t-bootup-properly#latest
to factory-default the device.

Hopefully this helps.
Zyxel_Lucious

Balcorrea · May 2020

Thank you!

No firmware, console error message switch ES-2024

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