Problem to monitor client in Zyxel Nebula Free

missel · August 2020

Since the august, 26, 2020 I cannot monitor clients from the dashboard of Zyxel Nebula.

Where I can find help for this. I am located in France.

Thanks in advance for your help.

Zyxel_Jason · August 2020

Hi @missel ,

Welcome to Zyxel Community!

Please help to enable Zyxel Support at Help > Support request page, so we may access your organization to check.
Please also share your organization/site name.

Image: https://us.v-cdn.net/6029482/uploads/editor/13/co6u44q7y5wd.jpg

Thanks.

missel · August 2020

Hello,

Thank you to take my request. I left you my org and site on your PM.

missel · August 2020

Hello,

I don't know if you make a modification. Bu now is working.

Zyxel_Jason · September 2020

Hello @missel ,

Thanks for your update.

Since I didn't see the same symptom when you provided me the access privilege, it took some time to check more details and logs on our server for your organization/site.
However, we don't see there is any abnormal logs during your reported time.(We check from 8/26 00:00 ~ 8/28 24:00 UTC+2)

PS. We didn't modify before you see the symptom is gone.

You may still share specific timestamp and screenshot(Of course you may hide your personal information in the screenshot) if it happens again unfortunately.
You may also try another browser or InPrivate window to see if you see the same symptom.

Hope it helps.

Problem to monitor client in Zyxel Nebula Free

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