Problem to monitor client in Zyxel Nebula Free

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missel
missel Posts: 10 image  Freshman Member
First Comment
edited April 2021 in Nebula
Since the august, 26, 2020 I cannot monitor clients from the dashboard of Zyxel Nebula.
Where I can find help for this. I am located in France.

Thanks in advance for your help.


All Replies

  • Zyxel_Jason
    Zyxel_Jason Posts: 429 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Sales Associate
    Hi @missel ,

    Welcome to Zyxel Community!

    Please help to enable Zyxel Support at Help > Support request page, so we may access your organization to check.
    Please also share your organization/site name.


    Thanks.

    Jason

  • missel
    missel Posts: 10 image  Freshman Member
    First Comment
    Hello,

    Thank you to take my request. I left you my org and site on your PM.
  • missel
    missel Posts: 10 image  Freshman Member
    First Comment
    Hello,
    I don't know if you make a modification. Bu now is working.
  • Zyxel_Jason
    Zyxel_Jason Posts: 429 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Sales Associate
    Hello @missel ,

    Thanks for your update.

    Since I didn't see the same symptom when you provided me the access privilege, it took some time to check more details and logs on our server for your organization/site.
    However, we don't see there is any abnormal logs during your reported time.(We check from 8/26 00:00 ~ 8/28 24:00 UTC+2)

    PS. We didn't modify before you see the symptom is gone.

    You may still share specific timestamp and screenshot(Of course you may hide your personal information in the screenshot) if it happens again unfortunately.
    You may also try another browser or InPrivate window to see if you see the same symptom.

    Hope it helps.
    Jason

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