Last Heartbeat Time Zone

sebala · December 2020

Hello,

what is the time zone used for Last Heartbeat in VPN connections screen ? (Under NCC > Security gateway > Monitor > VPN connections)

Sebastien

Zyxel_Jonas · December 2020

Hi @sebala,

After doing some test, I had successfully duplicated the time zone issue on my side. We are already fixing this problem and will have you update once it's fixed.

Sorry for the inconvenience.
Jonas,

Zyxel_Jonas · December 2020

Hi @Sebala,

The last heartbeat time zone is based on the local time zone configured in the general settings.

Jonas,

sebala · December 2020

Something should be wrong.

In general settings, I've set France

Image: https://us.v-cdn.net/6029482/uploads/editor/3q/wdiz3u0fhtxv.png

In NSG VPN connections (for same site), I have this :

Image: https://us.v-cdn.net/6029482/uploads/editor/e4/0lb13ba770l3.png

It is currently 2020-12-03 14:28 in France (UTC+1)
So the Heartbeat is UTC+8 (Hong Kong, Singapore...)

Zyxel_Jonas · December 2020

Hi @sebala,

May I know your organization/site name and please activate Zyxel support (located at HELP > Support request). I would like to check the status on your site, because as I've checked it is normal on my side.

Jonas,

Zyxel_Jonas · December 2020

Hi @sebala,

After doing some test, I had successfully duplicated the time zone issue on my side. We are already fixing this problem and will have you update once it's fixed.

Sorry for the inconvenience.
Jonas,

Zyxel_Jonas · January 2021

Hi @sebala,

I would like to inform that the issue was already fixed.
If there is any service needed, please feel free to let me know.

Jonas,

Last Heartbeat Time Zone

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