[100601]If you don't link your Multy to a MyZyxelcloud account.....

DrPepper
DrPepper Posts: 35  Freshman Member
edited May 2021 in Multy WiFi System
How do you regain management access if you factory reset your phone, get a new phone, or want to access the Multy app from a device other than the one used for initial setup?

I don't see any point where I am prompted to create an admin username/password.

Accepted Solution

  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    Answer ✓
    @DrPepper,
    If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
    -> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)

All Replies

  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    If you don't link your Multy to a MyZyxelcloud account:
    - factory reset your phone
    - get a new phone
    - want to access the Multy app from a device other than the one used for initial setup
    You need to reset and reinstall Multy X to get access right.

    It is recommended to register an account on myZyxelCloud for better supports and services.
    The benefits with a registered account:
    - The configurations are saved in both your mobile device and myZyxelCloud. You can manage Multy X units from any of your mobile devices with the same account.
    - Amazon Alexa skill needs to login with myZyxelcloud account.
    - Multy X will support push notification in future, push notification also need to login with myZyxelcloud account.
  • pancho35m
    pancho35m Posts: 72  Ally Member
    Fifth Anniversary
    ok and what is the idea with facebook login or google+ login? So from my understanding it is necessary to have a myzyxel account
     
  • DrPepper
    DrPepper Posts: 35  Freshman Member
    @Zyxel_Support
    Thanks.  So if you don't link to a MyZyxelcloud account you can only managed Multy from that device.  If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?

    @pancho35m
    The facebook/google sign in are optional ways to sign in to the MyZxelcloud account. 
  • Zyxel_Support
    Zyxel_Support Posts: 436  Zyxel Employee
    Answer ✓
    @DrPepper,
    If say you lose that device or upgrade to a new device, you will be locked out until you factory reset Multy and redo setup?
    -> Yes. Because Multy X and your mobile device will exchange the shared secret during installation progress. (The shared secret is different every time.)

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