Multy X and Netatmo Precense Camera

Ralle
Ralle Posts: 16  Freshman Member
edited April 2018 in Multy WiFi System
Hello,
I wanted to ask if instability is known when you include a Netatmo Precense camera in the Multy X network in the form of 2-3 crashes per day. Because I have such a problem since I use this camera. Interestingly enough, however, when I plug the camera into the guest network, the crashes are almost zero.

#MultyX_April

Accepted Solution

  • Zyxel_Steven
    Zyxel_Steven Posts: 246  Zyxel Employee
    edited April 2018 Answer ✓
    @Ralle,
    In order to provide you with a better assistance, we have contacted you via private message. Please kindly check your message box.

All Replies

  • Teemo
    Teemo Posts: 55  Ally Member
    edited April 2018
    Do you mean that Multy X APP happened 2-3 times crashes per day when Netatmo Presence Camera is connected to Multy X main WiFi? What kind of situation about crashes?
    May I know what is the model of your mobile device? And O.S. version?

    Is this Netatmo Camera?
    https://www.netatmo.com/en-US/product/security/presence/specifications
  • Ralle
    Ralle Posts: 16  Freshman Member
    @Teemo
    Yes and No. I mean that my complete Network goes down and I`ll restart my FritzBox and my two Multy X. The OS Version is the actually iOS 2.00 and yes, that`s the Camera.

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