I cant see all my files and folders in my Zyxel drive app when im out of my network

RafaD · May 2018

Hi, im admin in my NAS520, when i'm connected to my wifi network the Zyxel drive app works very well, but when i'm out (connected to my phone) i cant see all my folders and files, there are folders that appear as empty when they are not.

i don't know what is wrong

#NAS_May

Wiasouda · May 2018

I had the same problem last Friday and got failure to access NAS, but now it seems the APP is functional, so I think you may possible to see all your data over Internet.

10TonTurtle · May 2018

Maybe check permissions for cloud access on various folders?

I know there's an account specifically set aside for cloud accounts (at least there is on my NAS540). The base permissions should be set to "Read" so you can at least see the folders and files within.

Log-in to the admin interface from your main PC and then go to:
Control Panel>Privileges and Sharing>Users>Cloud User>Edit User>Shared Folder Access

Chanakan5591 · July 2018

Try to check the WAN blocking on your router and use upnp to forward the port

maslo1985 · January 12

Hi. I just bought NAS326.
I can see files and folders in Zyxel DRIVE app (version: 1.1.13) on Android while on same wifi network as NAS and it works ok.

When i'm switching to internet connection on my mobile i can see my NAS and it's folders in Zyxel DRIVE android app pretty fast. But when i click on a specific folder (i.e. photo) it loads for couple of minutes to show error: Connection Error 114

Image: https://us.v-cdn.net/6029482/uploads/editor/z6/nq9df6i9cokr.jpg

When i click OK i see the list of photos, but when i clicl on specific photo, it also takes couple of minutes to finally show another error: NAS is unreachable 102

Image: https://us.v-cdn.net/6029482/uploads/editor/w3/41i4r3m2k71s.jpg

Here, I assume it shows the list of files which app cashed while i was connected on wifi...

NAS is visible, paired and reachable from https://mycloud.zyxel.com/.
UPnP enabled on home router and ports 443 and 9002 forwarded (configured form NAS admin page).
Permissions for cloud user and respective folder areset properly.
Internet connection on both mobile and home is fast enough to handle such traffic so i think it's not the case.

Any ideas how to fix it or where to look for a proper config item?