How do I backup my multi X setup to the myzyxelcloud?

Davebarratt · November 2020

I want to backup the settings of my 3 multi x devices but don't understand how to do this? If i go to myzyxelcloud and login with my google account and click search nothing is found either from a pc or from my phone which has the multi X app on it. And when i manually enter the mac address & serial nothing is found.

Zyxel_Jerry · November 2020

Dear Sir,

The mycloud.zyxel.com could check the NAS device on the website, but Multy device will not display on it.

Best regards,
Jerry

Davebarratt · December 2020

hi hi so how do I get the settings back if I lose my phone or something?

Zyxel_Jerry · December 2020

Dear Sir,

When you registered an account on Multy APP, the account on Multy app will keep your settings on it.
Here is reference information in Multy X FAQ
https://homeforum.zyxel.com/discussion/148/is-it-mandatory-to-register-an-account-before-setting-up-multy-x#latest

Best regards,
Jerry

How do I backup my multi X setup to the myzyxelcloud?

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