NAS 326 findme does not work

mowtow · July 2019

Guys , absoulty the same problem - it cant pair.

Image: https://us.v-cdn.net/6029482/uploads/editor/s3/z3o73ujzyi3h.png

1. Does router support UPnP?
YES

Image: https://us.v-cdn.net/6029482/uploads/editor/4k/obcc0mp0traf.png

2. Does MyZyxelCloud portal find the device?
YES

Image: https://us.v-cdn.net/6029482/uploads/editor/gf/aaszmqsxl1cr.png

3. Does the NAS receive the correct IP address and DNS address?
YES

Image: https://us.v-cdn.net/6029482/uploads/editor/sn/tu303pffbao6.png

Image: https://us.v-cdn.net/6029482/uploads/editor/6c/c3vtcqxtctxh.png

4. Do not use NAS's IP as DNS address, try Google DNS or router's gateway to be the DNS in NAS.
YES - tried with all kinds of configs , Google DNS , ISP provided DNS , router DNS - noting
The nas has external connection - its all good.

Image: https://us.v-cdn.net/6029482/uploads/editor/bn/1i570tgqq9be.png

5. Does NAS find the UPnP router and show in the UPnP Port Mapping page?
YES

Image: https://us.v-cdn.net/6029482/uploads/editor/rk/9t1rxhwl30p0.png

6. Is there any device between NAS and router?
No -its direct attach to the router

7. Try to unpair device via uppair button in MyZyxelCloud in NAS.
I cant unpair something that is not paired !

Image: https://us.v-cdn.net/6029482/uploads/editor/vv/dta568cq0p0n.png

8. Reinstall MyZyxelCloud APP and try again.

Done that several times . Effect = 0

9. Try : pidof zyxel_button_checkd | xargs kill -SIGUSR1

No effect:
Here is what happaned:

~ $ pidof zyxel_button_checkd | xargs kill -SIGUSR1

kill: you need to specify whom to kill

~ $ su

Password:

BusyBox v1.19.4 (2018-11-08 14:41:15 CST) built-in shell (ash)

Enter 'help' for a list of built-in commands.

~ # pidof zyxel_button_checkd | xargs kill -SIGUSR1

kill: you need to specify whom to kill

~ # pidof zyxel_button_checkd

Same thing - NOTHING.

Mel · July 2019

When you pushed the pair button, does the LED of the copy/sync button light(flicker) on NAS326?
What is the result of "Network Diagnosis"? Do you try to set the DNS as 8.8.8.8?

mowtow · July 2019

The LED starts flickering the moment I press pair on the web site. After that pressing the button does noting. I also tried not pressing at all - nothing.
About the Network diagnosis -yes they are listed ass "success"
If you read my post more deeply you will find out that I did use that and other PUBLIC and PRIVATE DNS servers - no result. Looks like link is detached on the Zyxel website.

Batou · July 2019

Is your location in Europe?

When it still cannot pair after tried everything, you may contact SUPPORT for RMA (Return Material Authorization) to replace your NAS326.
https://support.zyxel.eu/hc/en-us/requests/new

Drakenfly · January 2021

That link just brings a person back to the Welcome to Zyxel Community page...

NAS 326 findme does not work

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