Bricked AP

IT_Field_Support
IT_Field_Support Posts: 97  Ally Member
First Comment Friend Collector Fifth Anniversary
edited May 21 in Wireless
Hi,

I need the procedure to recover a NWA5123-AC which has been restarted during firmware update.

Thanks,

IT Field

Accepted Solution

All Replies

  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 360  Zyxel Employee
    25 Answers First Comment Friend Collector Fourth Anniversary
    Hi @IT_Field_Support

    We suggest you to contact with the local support for the firmware recovery since the procedure has to be done via console. Please let me know your country, and I will provide the contact window to you.

    Joslyn

  • IT_Field_Support
    IT_Field_Support Posts: 97  Ally Member
    First Comment Friend Collector Fifth Anniversary
    Hi,

    We are a big compagny and we have more than hundreds of AP. Because of the 4.60 upgrade we have lots of bricked AP. please can you send me the procedure as we will not be able to send all the AP to the local provider for recovery.

    Thanks

  • Zyxel_Joslyn
    Zyxel_Joslyn Posts: 360  Zyxel Employee
    25 Answers First Comment Friend Collector Fourth Anniversary
    Answer ✓
    Hi @IT_Field_Support

    The attachment is the SOP to do firmware recovery via console.
    THe console calbe is like following.


    Joslyn
  • IT_Field_Support
    IT_Field_Support Posts: 97  Ally Member
    First Comment Friend Collector Fifth Anniversary
    Great, thank you very much !

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