Merging two nebula accounts
All Replies
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HI Carlo,
you can change the Owner of one Site to the other site this will bring you both Organization together.
https://support.zyxel.eu/hc/en-us/articles/360017082119-Can-I-transfer-my-organization-to-another-account-in-Nebula-Control-Center-Owner-change-
Kind Regards,
Tobias0 -
yes, I know that workaround.
I just wanted to know if I can merge 2 different accounts for the https://portal.myzyxel.com
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Hi Carlo,
such feature is not available yet.
We can only go with "Transfer" from one to one, and if one is empty we can going to delete this one.
Kind Regards,
Tobias0 -
How do I transfer a device registered to one account to the other in the https://portal.myzyxel.com
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Hi Carlo,
please follow this one:
https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account
Kind Regards,
Tobias0 -
Hi,
if you need it for Nebula it not possible with the GUI, please open a Support Request, that we do it in backend:
https://support.zyxel.eu/hc/en-us/requests/new
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great thanks for the help0
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Zyxel_Tobias said:Hi Carlo,
please follow this one:
https://support.zyxel.eu/hc/en-us/articles/360010368279-Re-register-ZyWall-to-another-MyZyxel-Account
Kind Regards,
Tobias
I did follow the above procedure but when I click on register it says: device is already registered.
How can I migrate a client from one account to another without factory reset the USG?0 -
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