NBG6615 - firmware V1.00(ABMV.4)C0 problem

xWing
xWing Posts: 10
First Comment Friend Collector
in Home Router
Hi people,
After update V1.00(ABMV.4)C0 firmware, my router cannot obtain IP adress, Subnet Mask and  Gateway.
There is only ZERO numbers. 0.0.0.0
DNS servers are OK, I see IP adress.
Connection Type says "Getting IP from DHCP server..." in Status windows
WAN is set to DHCP client
Do someone have same problem with latest firmware V1.00(ABMV.4)C0 ?
I will be very thankful for any solution.

«1

All Replies

  • tonygibbs16
    tonygibbs16 Posts: 945  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    Hello @xWing

    I don't know if this will help, but the release notes at https://download.zyxel.com/NBG6615/firmware/NBG6615_V1.00(ABMV.4)C0_2.pdf say
    "2. To upgrade the firmware NBG6615 V1.00(ABMV.4)C0 or later, make sure to upgrade V1.00(ABMV.3)C0 firmware in advance."

    I hope that this is helpful.

    Kind regards,
        Tony
  • xWing
    xWing Posts: 10
    First Comment Friend Collector
    tonygibbs16 said:
    make sure to upgrade V1.00(ABMV.3)C0 firmware in advance.

    Yes, I am sure that it had V1.00(ABMV.3)C0 firmaware.
    I read it before the update.
  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
    5 Answers First Comment Friend Collector Sixth Anniversary
    Hi @xWing,

    please try a reset of router under Patch 4.

    Press reset button at the rear for 10 seconds to delete current config and re-setup the router.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    First Comment Friend Collector
    edited February 2021

    Unfortunately, it didn't help.
    I wrote to support and they sent me older firmware V1.00(ABMV.3)C0_20200313 and it works.
    But I do not understand, why newest frimrware V1.00(ABMV.4)C0 does not work for my router :angry: 




  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
    5 Answers First Comment Friend Collector Sixth Anniversary
    Hi xWing,

    can you send me Support Ticket Number please?

    I´ll make sure that you will get a working Patch 4 or higher in future.

    Thanks.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    First Comment Friend Collector
    My comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    But try some translator.

  • xWing
    xWing Posts: 10
    First Comment Friend Collector
    edited February 2021
    Zyxel_Tobias said:
    can you send me Support Ticket Number please?
    Yes I can. 202199
    But, my comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    Or try some translator. ;-)

  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
    5 Answers First Comment Friend Collector Sixth Anniversary
    Hi @xWing

    Perfect, I can confirm my colleague Jan did perfect escalation already to our dev team to get a bug fix.

    You´ll hear from them I think around end of week a status update.

    Thanks.

    Kind Regards,

    Tobias
  • xWing
    xWing Posts: 10
    First Comment Friend Collector
    No problem,
    Thank you for your interest.

  • xWing
    xWing Posts: 10
    First Comment Friend Collector

    My comunication with support is in slovak and czech language.
    Can you speak czech or slovak language ? ;-)
    But try some translator.
    Ticket #202199

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）