web interface is unreachable

LeviPonti
LeviPonti Posts: 24  Freshman Member
edited April 2021 in Security
Hi...sometimes in my zyxell usg210 the web interface is unreachable....i think after the last upgrade...ping work normally the request time out

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Hi @LeviPonti,

    Can you please share some information with me about this problem?

    1- What's the firmware version for your USG210?
    2- Do the LAN users can go to internet during you can't access the Web GUI?
    3- What do you mean by “ping work normally the request time out” ? Can you please explain? Do you mean you can ping the gateway but sometimes the ping requests timed out?
    4- Can you use terminal software to telnet to gateway's Web GUI's port? (For instance telnet to 192.168.1.1:443)
    5- Is there any event that triggers this issue?
    6- Can you please share your topology with me?

    Best regards.
  • LeviPonti
    LeviPonti Posts: 24  Freshman Member
    1- V4.62(AAPI.0)
    2- no
    3- i ping the firewall but the web interface time out
    4-I have not tried
    5-I don't know...i reboot the firewall and  the problem seems solved
    6-You mean the network map?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Hi @LeviPonti,

    Thank you for your feedback.

    Please update to the current release from the following link which should fix certain symptom;

    https://www.dropbox.com/s/cjotat52hihnydq/462AAPI0ITS-WK08-r98489.zip?dl=0

    In the firewall's Web GUI, find the Local Firmware option from the following path;

    Maintenance > File Manager > Firmware Management > Firmware Status > Upgrade

    Best regards.
  • LeviPonti
    LeviPonti Posts: 24  Freshman Member
    Thanks..is a unofficial firmware ?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Hi @LeviPonti,

    This is an official firmware.

    The difference between the formal release and this version is that it contains some fixes that reported by the customers. 


    Best regards.

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