Why do devices continuously loose connection to the Multy Plus unit?

David_Charron · April 2021

Devices continuously loose connection to the Multy Plus unit, however I can go in the Multy App and everything seems OK. Restarting the unit is the only way to get the devices re-connected. Happens 1 a week, if not more.
Thanks.

Zyxel_Jerry · April 2021

Hi @David_Charron

Could you describe more details about your issue?
1.How do you connect your Multy Plus device to your environment?
2.What is the current firmware on the Multy device?
3.What is the firmware version of the Multy APP?
4.Please download the wifi analyzer on your mobile and use the app to check when the issue happens, could you see the SSID on the wifi analyzer?
5.Please send us the feedback on the Multy APP.

David_Charron · April 2021

The Multy is connected directly to the Cox Communications modem. There is also a 8 port gig switch connected to the Multy. Fairly simple environment.

Zyxel_Jerry · April 2021

Hi @David_Charron

When click "send feedback" on the Multy APP, it will generate a log on it.

Please send the feedback on the Multy APP, we'll base on the log to clarify your issue.

And please make sure all the device can be seen on the Multy APP before sending us the feedback.

Why do devices continuously loose connection to the Multy Plus unit?

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