Wrong country for device in Organization-wideConfigureLicense & inventory

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mfata
mfata Posts: 2 image  Freshman Member
Nebula Gratitude First Anniversary
in Nebula
Hello,

How to change Country for a device in Inventory?
See below, just one device is in "United States". Why?
Same registration procedure as for the other.


Thank You
Michele

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,531 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @mfata,

    Good day.
    The country of the device "CO-AP-05" have been changed to Italy.
    Please help to verify.
    If there has any question or concern, please feel free to ask.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,531 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @mfata,

    Welcome to Zyxel community!
    This is because the IP was recognized as an US IP when the device first connected to NCC.
    This can't be changed in front end.
    We are going to help you to change to right country.
    I will update when the change is done.   
    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,531 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @mfata,

    Good day.
    The country of the device "CO-AP-05" have been changed to Italy.
    Please help to verify.
    If there has any question or concern, please feel free to ask.

    Zyxel Melen


  • mfata
    mfata Posts: 2 image  Freshman Member
    Nebula Gratitude First Anniversary
    Hello Melen,

    Thank you very much for your help!
    Now the AP is in the right country.

    Bye
    Michele

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