Urgent - need to remove client from block list

Hi @IvanSerra

You could change client’s policy by following steps at Site-wide > Monitor > Clients:

Change the search period to longer days to include the client’s information that you want to edit.

Select the client then click Policy button and Normal, then the client will follow the SSID authentication method to associate.

or click Show policy clients to manually edit the user's information:

Here is an article Client Policy for your reference

https://community.zyxel.com/en/discussion/10022

Thank you

Regards,

Bella

Hi @IvanSerra

If you’re using base pack, you can follow the second way mentioned above do it.

Click Show policy clients, select the client then click Policy button to manually edit the user's information.

Thank you.

Regards,

Bella