Error code list for USG?

mMontana
mMontana Posts: 1,248
50 Answers 1000 Comments Friend Collector Fourth Anniversary
 Guru Member
in Security
Trying to update the firmware (using update feature from cloud) on an old USG40 (currently running 4.62) i get

Connection error, code: 882

Where i can find the meaning of this code?

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 855
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Zyxel Employee
    edited June 2021

    The error code mean the device could not sync to myzyxel.com,

    Please check if the device could resolve  myzyxel.com

    Untitled Image

  • mMontana
    mMontana Posts: 1,248
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    I were in a hurry to solve the vulnerabilities. Therefore, i uploaded manually the firmware.

    Still... your gentle reply is not an answer to my question:
    mMontana said:
    Where i can find the meaning of this code?

    Please.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 855
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 500 Comments
     Zyxel Employee
    Hi @mMontana


    This error code could happen when the NTP server could not sync to the server.
    Please try to change different NTP server and check it.

    If the symptom still exist, please provide us the error log in the monitor on the device.
    You can go to "Monitor" > " Log" > select the category "myzyxel.com"to check it.



    Untitled Image

  • dabogdan
    dabogdan Posts: 6
    First Comment
    had a similar issue.  I had to add dns forwarders to the firewall.  Now it works.  It used to for over a year or more without anything.  strange  
  • mMontana
    mMontana Posts: 1,248
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     Guru Member
    edited January 14

    Thanks dabogdan for upping this thread. I solved the issue anyway but still the question remain unanswered.
    mMontana said:

    Where i can find the meaning of this code?

    @Zyxel_Jerry, pretty please, with sugar on top.
    The list for the errors and the meaning, where can be found?
    Manual? KB article? CLI reference guide?

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 826
    50 Answers 500 Comments Friend Collector Second Anniversary
     Zyxel Employee

    Thanks for your inquiry. Currently, we don't have the document to explain the meaning of error codes. Basically, the error code is used for our troubleshooting and debugging purposes. So, once the customer encounters a similar situation, we prefer the customer could share reproduced method, a screenshot of the error code, a screenshot of the Monitor Log, the diagnostics log, and even the remote environment with us to analyze the possible root cause. It's convenient for us to address the problem. Thanks.
  • mMontana
    mMontana Posts: 1,248
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     Guru Member
    Zyxel_Jeff said:

    It's convenient for us to address the problem. Thanks.
    Hi Zyxel_Jeff, I can understand that is convenient for zyxel support department.
    However, have this level of documentation is convenient for the customer too, so can solve autonomously the issues!
    Have the correspondence of error codes to the meaning can speedup a lot the troubleshooting. I am aware and kind of detailed explanations into USG logs, but if I find only "codes", a babelfish for translate error code to meaning... Is convenient for me too ;).

    Consider to share a "safe" (by Zyxel perspective) table code/meaning into Nebula and USG documentation...
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 826
    50 Answers 500 Comments Friend Collector Second Anniversary
     Zyxel Employee
    Hi @mMontana

    Many thanks for your advice :) . We plan to add the description of error codes to our user guide document in the future.

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