Secomea Sitemanager connecting issues

joel_lallemand · September 2021

Hi all

We are trying to connect a secomea sitemanager 3529 on a LAN-Port on a GS1920-24 Switch. We never had problems connecting a sitemanager on different switch types. But the port on the zyxel switch suddenly goes down after connecting... Even there's no port-sec configured. Any ideas? Logs only shoes port down and up events.

Firmware on the GS1920 is V.4.3.0.a

Thanks for your help.

Best regards

Joel

Zyxel_Jason · September 2021

Hi @joel_lallemand,

Welcome to Zyxel community!

Have you tried to configure port speed with force 100M full-duplex or 10M full-duplex on both secomea sitemanager 3529 and GS1920-24?

The configuration page for the port speed on GS1920 is Basic setting > Port Setup.
(You will need to access GS1920 via WebGUI)

Image: https://us.v-cdn.net/6029482/uploads/editor/yy/rgsf575srdh0.jpg

May you also share the complete firmware version of your GS1920-24?
It can be found in the status page.
(The screenshot below is just an example in the user guide.)

Image: https://us.v-cdn.net/6029482/uploads/editor/8d/m0uu1g77breh.jpg

joel_lallemand · September 2021

Hi Jason

Thanks for you feedback.

We already tried that without success.

We have installed a cisco switch between the sitemanager and the zyxel switch - now it works fine. I also assume a negotiation problem between the other two devices.

Best regards
Joël

Zyxel_Jason · September 2021

Hi @joel_lallemand,

It seems like an IOP issue between the sitemanager 3529 and GS1920.
Thanks for sharing the workaround you found here.

Secomea Sitemanager connecting issues

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