Setting static IP address

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  • ComputeInTheCloud
    ComputeInTheCloud Posts: 19  Freshman Member
    First Comment Friend Collector Nebula Gratitude First Anniversary
    Zyxel_Bella said:

    Hi @ComputeInTheCloud


    We checked your AP's diaginfo, the communication between AP and Nebula shows these findings.

    Nebula checked AP's ip status failed. AP is unable to connect Nebula.


    The needed ports for Nebula management are ports 4335, 6667. 

    We can take a look into your ATP500’s configurations and logs.

    Can you collect diagnostics of ATP500 and download its startup.conf at MAINTENANCE then send me via private message?

     

    Thank you


    Regards, 

    Bella


    If you can explain what 'diagnostics' you need and how to collect them and give me an email address I may be able to accommodate your request.

  • Zyxel_Bella
    Zyxel_Bella Posts: 560  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @ComputeInTheCloud

     

    Here is the path to collect information:

    At MAINTENANCE page > Diagnostics > click Collect Now > the file will show in Files tab once done.

     

    And download startup-config.conf at File Manager for use to check your firewall rule such as port settings or IP/MAC bindings.

     

    Thank you

     

    Regards,

    Bella

    zyxel.com | Facebook | LinkedIn | YouTube

  • ComputeInTheCloud
    ComputeInTheCloud Posts: 19  Freshman Member
    First Comment Friend Collector Nebula Gratitude First Anniversary
    Zyxel_Bella said:

    Hi @ComputeInTheCloud

     

    Here is the path to collect information:

    At MAINTENANCE page > Diagnostics > click Collect Now > the file will show in Files tab once done.

     

    And download startup-config.conf at File Manager for use to check your firewall rule such as port settings or IP/MAC bindings.

     

    Thank you

     

    Regards,

    Bella


    Bella,
    You had stated that you would give me an email address to send these files to. Have you provided that?
  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary
    Hi @ComputeInTheCloud
    From your ATP500 settings, we saw that you had enabled IP/MAC Binding on MPTC_LAN_70, this feature will block those un-authorized IP/MAC address binding which may lead to certain result you saw. Please turn this feature off and have a try again.


  • PeterUK
    PeterUK Posts: 3,459  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    But if you have IP/MAC Binding on you can add the AP MAC and IP out side of the DHCP range should work.
  • ComputeInTheCloud
    ComputeInTheCloud Posts: 19  Freshman Member
    First Comment Friend Collector Nebula Gratitude First Anniversary
    Zyxel_Vic said:
    Hi @ComputeInTheCloud
    From your ATP500 settings, we saw that you had enabled IP/MAC Binding on MPTC_LAN_70, this feature will block those un-authorized IP/MAC address binding which may lead to certain result you saw. Please turn this feature off and have a try again.



    Zyxel_Vic said:
    Hi @ComputeInTheCloud
    From your ATP500 settings, we saw that you had enabled IP/MAC Binding on MPTC_LAN_70, this feature will block those un-authorized IP/MAC address binding which may lead to certain result you saw. Please turn this feature off and have a try again.


    This did fix the issue. I guess I do not understand what IP/Mac binding is. I thought it was the ability to set DHCP reservations for devices. Obviously that is incorrect.

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