What to do when Multy U (WSR30) fails to upgrade firmware?
Zyxel_Support
Posts: 436 
Zyxel Employee
Zyxel Employee
When the Multy app prompts a message to tell you that Multy U (WSR30)
fails to upgrade firmware, the possible reason is that Internet was
disconnected during firmware upgrading. Please check Internet connection
first. If Internet connection is alive, please reset and reinstall
Multy U (WSR30).
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Comments
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New Multy user. Initial install successful except for last step where Multy App announced a firmware upgrade required. It's been spinning my phone for 20 min. Is this usual? I'm using an iPhone 5se, iOS 14.8.1, wifi enabled and connected, phone signal 1-2 bars.0
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Hi @MikeH63Thank you for feeding back to us and we had addressed the root cause of this issue. We're working on this issue , the app will be updated soon.
However, if you need to manage your device urgently, here we have a beta version which should resolved the issue you met.Here is the link :https://testflight.apple.com/join/wDdmpO87We'll release a new firmware on the app store once the formal version is ready.
Thank you
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Hi @MikeH63 ,
The issue has been resolved. You can download the latest Multy APP firmware via APP store.
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