Why can I not see signal strength for some APs in Nebula?

miho · December 2021

Hi, I am only able to see the signal strength for some of the NWA1123 access points that are listed on the client list in Nebula. The ones that don't show the signal strength are slightly older and on another site. Is this an issue with the hardware or do I need to configure Nebula differently?

Zyxel_Nathan · December 2021

Dear @miho,

Welcome to Zyxel Community!
Regarding the question that signal strength doesn’t show on older AP models and on another site, may I confirm that have you already enabled the signal strength option in that site? Please refer to the picture below.

Image: https://us.v-cdn.net/6029482/uploads/editor/md/owv7azntniph.png

Also, the signal strength will only display under “Access point clients”.

Image: https://us.v-cdn.net/6029482/uploads/editor/hx/u5o6k2v0pofm.png

If you choose other selections (e.g. All), there will not have the signal strength option.

Image: https://us.v-cdn.net/6029482/uploads/editor/ag/mhp4ajgve7kd.png

However, if the above reply cannot solve your issue, please help to provide the name of your Org/Site, then enable "Invite Zyxel support as administrator" in your site so that we can access the site and analyze the problem.

Image: https://us.v-cdn.net/6029482/uploads/editor/1d/2pjqnday88c1.jpg

Thank you.

Regards,
Nathan

miho · December 2021

Thanks very much Nathan, that solved the problem!

Why can I not see signal strength for some APs in Nebula?

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