No Switch-Port Status

PIK · January 2022

Hello

I haven't seen the statue in the ports for some time.
The connection speed is not marked in color.
And after hovering over the port, I got disconnected.
Model GS-1920 up-to data

Image: https://us.v-cdn.net/6029482/uploads/editor/rd/3y7o6hjml7am.png

Zyxel_Adam · January 2022

Hi @PIK,

Please help us to enable Zyxel support at Help > Support request page and click save button as well as provide your Organization name here so that we will have privilege to access your Organization for checking the issue.

Image: https://us.v-cdn.net/6029482/uploads/editor/jw/chs4o6iy8my6.png

PIK · January 2022

Hello Adam
I clik enable support request.

Zyxel_Adam · January 2022

Hi @PIK,

Could you please also provide your Organization name here?
Thanks,

PIK · January 2022

My organization name is PIK

Zyxel_Adam · January 2022

Hi @PIK,

Since you had not access to PIK Organization for over 1 month, the Organization changes to Cloud Saving Mode automatically.

Please disable it via the top blue banner and the switch information will be back within 15 minutes.

Image: https://us.v-cdn.net/6029482/uploads/editor/sb/08ws23nkhrn0.png

For more information of Cloud Saving mode, please refer to this post.
Hope it helps,

No Switch-Port Status

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