No Switch-Port Status

PIK
PIK Posts: 4
edited November 2023 in Nebula
Hello 
I haven't seen the statue in the ports for some time.
The connection speed is not marked in color.
And after hovering over the port, I got disconnected.
Model GS-1920 up-to data

All Replies

  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Hi @PIK,

    Please help us to enable Zyxel support at Help > Support request page and click save button as well as provide your Organization name here so that we will have privilege to access your Organization for checking the issue.

    Adam

  • PIK
    PIK Posts: 4
    Hello Adam 
    I clik enable support request. 
  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Hi @PIK,

    Could you please also provide your Organization name here?
    Thanks,

    Adam

  • PIK
    PIK Posts: 4
    My organization name is PIK

  • Zyxel_Adam
    Zyxel_Adam Posts: 430  Zyxel Employee
    Zyxel Certified Network Administrator - Nebula 25 Answers First Comment Friend Collector
    Hi @PIK,

    Since you had not access to PIK Organization for over 1 month, the Organization changes to Cloud Saving Mode automatically.

    Please disable it via the top blue banner and the switch information will be back within 15 minutes.


    For more information of Cloud Saving mode, please refer to this post.
    Hope it helps,

    Adam

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