I have a USG20W-VPN firewall and am trying to connect it to Secureporter

Persephone
Persephone Posts: 4  Freshman Member
Second Anniversary
in Nebula
I paid for the product and auto-activated it now when I select home in the webpage I receive the error: 

Device Disconnected

Device "USG20W-VPN"
 is not connected. Please make sure device connection is stable so the log it uploads keeps SecuReporter running.

I also see no stats.

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,286  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    edited January 2022

    Hi @Persephone

    While this symptom occurs, are there any logs can be seen on the event log page?

    Have you enabled Reporting feature in your nebula setting? (You can find it on the path: Site-Wide->Reporting->SecuReporter and enable it.)



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  • Persephone
    Persephone Posts: 4  Freshman Member
    Second Anniversary

  • Persephone
    Persephone Posts: 4  Freshman Member
    Second Anniversary
    edited January 2022
    I have just one USG-20W-VPN firewall and have purchased and activated a Secureporter licence. I then created an organisation and device in Nebula but cannot activate reporting. I am looking at the licencing in the app-store but I do not know what else to buy?


  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,286  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    edited January 2022

    Hi @Persephone

    Could you enable “Invite Zyxel support as administrator” and provide your Nebula organization and site name to me for further checks via private message? Please follow the below steps to enable it, thanks :) .




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  • Persephone
    Persephone Posts: 4  Freshman Member
    Second Anniversary
    Hi Jeff,
    Done!
  • Zyxel_Tobias
    Zyxel_Tobias Posts: 208  Zyxel Employee
    5 Answers First Comment Friend Collector Sixth Anniversary
    Hi @Persephone

    The check is on-going and can take up to 10 days, please stay tune @Zyxel_Jeff will update you soon.

    Kind Regards,

    Tobias
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,286  Zyxel Employee
    100 Answers 500 Comments Friend Collector Fourth Anniversary
    edited February 2022

    Hi @Persephone

    We noticed that you already enabled SecuReporter on your USG20w-VPN.

    Thanks. 


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