Content filter https issue

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IT_Field_Support
IT_Field_Support Posts: 97  Ally Member
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Hi,

Router : USG40w
firmware : 4.65 then 4.70

We notice that all site with "https" were blocked. Investigating the firewall, I noticed that many website like google were classified as "unrated". So I checked with the category tester and I got an error. I think it is the issue.
I did the upgrade to 4.70 but the issue remain the same.

Please help,
Thanks



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  • IT_Field_Support
    IT_Field_Support Posts: 97  Ally Member
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    I have many website which are unrated I don't understand why...


  • USG_User
    USG_User Posts: 369  Master Member
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    Hi IT_Field_Support,
    Please check your content filter settings. Provided you have purchased an actual UTM license, every web access will be checked against a rating. And you have to lay down the rules, how USG should act with rated and unrated websites:


    If you would like to pass unrated website calls, set the action to "Pass".
  • IT_Field_Support
    IT_Field_Support Posts: 97  Ally Member
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    Hi,

    Thanks for the answer. I already did that to allow people go on unrated website.
    But this is a workaround.
    I would like to know why my USG cannot check the category of a website. I think Google cannot be an unrated site.

    Still have an issue here.

    Thanks


  • USG_User
    USG_User Posts: 369  Master Member
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    Indeed, that's strange.
    Did you check your licensing registration state, that you are receiving all ratings and signatures regularly? You could also push the Refresh Button.


  • USG_User
    USG_User Posts: 369  Master Member
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    You could also try to manually update your IDP/AppPatrol version to see whether it finds the Zyxel server and works correctly:


  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
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    Hi,

    in case of further support is needed here, please log a ticket, we may need to check it in a remote session together with DNS Setting check, CF Module, License, Regional Server, and more.

    Ticket: https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

    Regards,

    Tobias

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