Content filter https issue

IT_Field_Support · February 2022

Hi,

Router : USG40w

firmware : 4.65 then 4.70

We notice that all site with "https" were blocked. Investigating the firewall, I noticed that many website like google were classified as "unrated". So I checked with the category tester and I got an error. I think it is the issue.

I did the upgrade to 4.70 but the issue remain the same.

Please help,

Thanks

Image: https://us.v-cdn.net/6029482/uploads/editor/x6/rmh5tzx6eg6c.jpg

Zyxel_Tobias · February 2022

Hi,

in case of further support is needed here, please log a ticket, we may need to check it in a remote session together with DNS Setting check, CF Module, License, Regional Server, and more.

Ticket: https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

Regards,

Tobias

IT_Field_Support · February 2022

I have many website which are unrated I don't understand why...

Image: https://us.v-cdn.net/6029482/uploads/editor/ho/0o5idqux2qv6.jpg

USG_User · February 2022

Hi IT_Field_Support,

Please check your content filter settings. Provided you have purchased an actual UTM license, every web access will be checked against a rating. And you have to lay down the rules, how USG should act with rated and unrated websites:

Image: https://us.v-cdn.net/6029482/uploads/editor/gc/fss68w4a6m9s.jpg

If you would like to pass unrated website calls, set the action to "Pass".

IT_Field_Support · February 2022

Hi,

Thanks for the answer. I already did that to allow people go on unrated website.

But this is a workaround.

I would like to know why my USG cannot check the category of a website. I think Google cannot be an unrated site.

Still have an issue here.

Thanks

USG_User · February 2022

Indeed, that's strange.

Did you check your licensing registration state, that you are receiving all ratings and signatures regularly? You could also push the Refresh Button.

Image: https://us.v-cdn.net/6029482/uploads/editor/7q/sqz2zrnbvc9a.jpg

USG_User · February 2022

You could also try to manually update your IDP/AppPatrol version to see whether it finds the Zyxel server and works correctly:

Image: https://us.v-cdn.net/6029482/uploads/editor/f3/yt315myxxzik.jpg

Zyxel_Tobias · February 2022

Hi,

in case of further support is needed here, please log a ticket, we may need to check it in a remote session together with DNS Setting check, CF Module, License, Regional Server, and more.

Ticket: https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

Regards,

Tobias

Content filter https issue

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