Impossible de désactiver le réseau invité

DavC
DavC Posts: 3  Freshman Member
Second Anniversary
in Nebula
Bonjour,

Il m'est impossible de désactiver le mode réseau invité sur un SSID sur deux ! le bouton reste grisé 
Avez vous une idée ?


All Replies

  • Zyxel_Richard
    Zyxel_Richard Posts: 254  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    Hi Sir,

    Sorry for causing your inconvenience, could you please enable the Zyxel Support in the directory [Help (bottom-left of NCC) >Support Request > Invite Zyxel support as administrator > Save] and Provide your Org/Site name for us for further investigate in your case?

    Best Regards,
    Richard
  • DavC
    DavC Posts: 3  Freshman Member
    Second Anniversary
    Bonjour C'est fait,

    L'organisation : ETELYS
    Le site concerné : LYCEE HOTELIER

    Merci par avance.
  • Zyxel_Richard
    Zyxel_Richard Posts: 254  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    Hi Sir,

    We've confirmed this issue, and will fix this as soon as possible.

    The reason of the case is, all APs registered in this site are NWA50AXs, so NCC grey out some settings that aren't supported by the AP. But actually the guest network should be enabled (since the AP should have the capability according to the device function table), so we'll fix the case soon.

    Sorry again for causing your inconvenience.

    Best Regards,
    Richard
  • DavC
    DavC Posts: 3  Freshman Member
    Second Anniversary
    Ok bien noté,

    Merci de m'avertir lorsque cela sera corrigé

    Cdt
  • Zyxel_Richard
    Zyxel_Richard Posts: 254  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    Hi Sir,

    The issue has been fixed.

    Best Regards,
    Richard

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