No clients showing on AP's despite multiple users connecting w/o issue

support_rcor
support_rcor Posts: 16  Freshman Member
First Comment Friend Collector Second Anniversary
edited November 2023 in Nebula
We have multiple clients using various Zyxel Access Points and they are showing no clients attached in the NCC.  The users are working fine and devices are connecting w/o issue but it makes my life difficult since I can't tell if any one AP is overloaded.  If it was just one org/site then I could say it might be an issue at that site but this is happening across multiple organizations and sites. Example below has 54 wireless devices connected currently and I've been refreshing the page for the past 48 minutes.

All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 558  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @support_rcor

     

    Normally, Nebula displays the correct amount after client connected to AP for 2-3 mins if the clients are still connecting on AP.

     

    Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, save the changes for us to check. And provide the Org and Site name.

     

    If possible to keep some clients connecting on AP at any time for us to track will be helpful, thank you!

     

    Regards,

    Bella

     

     


    zyxel.com | Facebook | LinkedIn | YouTube

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  • support_rcor
    support_rcor Posts: 16  Freshman Member
    First Comment Friend Collector Second Anniversary
    I sent a DM to you.  Thanks!
  • support_rcor
    support_rcor Posts: 16  Freshman Member
    First Comment Friend Collector Second Anniversary
    Looks like it corrected shortly after I sent you my DM.  Did you do something to correct the issue?
  • Zyxel_Bella
    Zyxel_Bella Posts: 558  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @support_rcor

     

    We haven’t done any operations in the site. If the Nebula display information is not synchronized with devices, it might be the device doesn’t get the correct time with ntp server.

    We accessed some APs to check date and clock is correct now, and all state is the site looks fine.

    The information in the table is the required firewall rules for your reference.

     

    Don’t hesitate to get back to me if you need any more information.

    Thank you.

     

    Regards,

    Bella

     


    zyxel.com | Facebook | LinkedIn | YouTube

    240828_Nebula's-Intent_1920x400.jpg

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