Nebula Cloud Service Incident 2022-06-20 12:59-23:41 (UTC+0)

Zyxel_CSO
Zyxel_CSO Posts: 430  Zyxel Employee
5 Answers First Comment Friend Collector Seventh Anniversary
edited September 2023 in Nebula Status and Incidents
Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:
2022-06-20 12:59 (UTC+0)

Resolve:
2022-06-20 23:41 (UTC+0)

Issue Symptom & Risk:
Some users have experienced 

1. Some devices are offline and unable to reach NCC servers successfully. 

2. Monitoring information will be abnormal on NCC.

3. NCC is unable to provision or update network settings to Nebula devices.

4. Nebula Site-to-Site VPN channel of some security gateway devices may not be established successfully.


Note: This outage incident does not affect Nebula devices and their local network services

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Nebula_CSO

We apologize for any inconvenience this has caused.



Zyxel Nebula Support

Zyxel Nebula Support

Comments

  • Pook
    Pook Posts: 143  Ally Member
    First Comment First Answer Friend Collector Nebula Gratitude
    USG Flex series seem fine, but NSG devices are showing as down and unable to build VPN tunnels.
  • Zyxel_CSO
    Zyxel_CSO Posts: 430  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    Hi @Pook,

    Sorry for the inconvenience.

    I will send private message to you, please check your inbox.

    Thanks.

    Zyxel Nebula Support

  • Zyxel_CSO
    Zyxel_CSO Posts: 430  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary
    edited June 2022
    Hi @Pook,

    I have sent you the private message, but haven't received your reply yet.
    We are still working on the Nebula service incident.
    Please help to enable Zyxel Support at Help > Support request page and share your org/site name, so we can access your organization to check in our working hour later.

    Thanks.
    Zyxel Nebula Support 

    Zyxel Nebula Support

  • Daniel_PDX
    Daniel_PDX Posts: 2  Freshman Member
    Second Anniversary
    edited June 2022
    This is having a major impact at about a dozen of our sites. Content filtering isn't working properly and blocking legitimate sites, WiFi connections and broadcasts have stopped working. Symptoms are different at different sites. However, we can't address any of them due to the Nebula issues. Please provide a status update and ETA.
  • SLMark1
    SLMark1 Posts: 19  Freshman Member
    First Comment Second Anniversary
    This has taken up all of my day and looks like my night also. Lots of offline VPNs and configurations not syncing to the local device.
  • Zyxel_CSO
    Zyxel_CSO Posts: 430  Zyxel Employee
    5 Answers First Comment Friend Collector Seventh Anniversary

    Dear Nebula Users, 

    The incident has been resolved.

    Resolved: 2022-06-20 23:41 (UTC+0)

    Zyxel Nebula Support

  • Pook
    Pook Posts: 143  Ally Member
    First Comment First Answer Friend Collector Nebula Gratitude
    I can confirm we are all back to normal, for us it only affected NSG appliances. USG Flex devices were fine.

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