Not up to date, require upgrade to latest firmware although firmware status says good

IT_Engineering_1
IT_Engineering_1 Posts: 2
First Comment
in Nebula
The message still appers in the device overview although the newest firmware was installed on the devices.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @IT_Engineering_1,

    Welcome to the Zyxel community!
    Which product are you asking for?
    Could you provide the model name and the current firmware version?
    And which firmware type did you choose? Is it "latest"?
    Also, please provide your org name and enable Zyxel support for us to check.
    Please access Help > Support Request > Zyxel support access to enable and save. Thanks.
    Zyxel Melen


  • IT_Engineering_1
    IT_Engineering_1 Posts: 2
    First Comment
    First many thanks for your quick response! The Organisation Name is "ITE" Zyxel Support Access is enabled. You can see the issue at Site "winter2". There are NWA50AX Accesspoints. The site is not in an production environment so feel free to perform restarts or anything else.
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @IT_Engineering_1,

    Thanks for your feedback, our agent will help to check and have you an update.
    Zyxel Melen


  • Zyxel_Jay
    Zyxel_Jay Posts: 227  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 5 Answers

    Hi @ IT_Engineering_1

     

     

    Because the latest version V6.29P0 is temporarily removed due to it has been verified it may cause repeated reboot in worst case scenario, the Nebula Firmware available status will display Upgrade available if the device running non-V6.29P0 firmware and can’t be upgraded.

     

     

     

    We’ve checked your running version is stable, you can keep using without worries, and please ignore if you received an upgrade available message.

     

    More information: https://community.zyxel.com/en/discussion/14786

     

    Thank you

     

    Jay

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