NAS 326 Issue with entry screen

Fksahin
Fksahin Posts: 16  Freshman Member
First Comment Friend Collector First Anniversary
in Personal Cloud Storage
I have had some connection problems with my NAS 326 for a couple of days.
I have made a reset of all settings (with 2 beeps).
Normally I should have an entry like: admin / pass:1234
However, it stucked on this screen like the below photo.
Any solution?


All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,298  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited February 2023
    Hi @Fksahin

    Do you know from which firmware did you upgrade?
    Have you tried accessing the NAS using different web browsers such as Opera, Firefox, Chrome, or Microsoft Edge in private mode? 
    Does the issue persist across browsers? 
    If so, please perform a ping test on the NAS IP address and use SSH to access the device. 
    Then, run the command 'top' and share the results with us




  • Fksahin
    Fksahin Posts: 16  Freshman Member
    First Comment Friend Collector First Anniversary
    Hello Jerry; unfortunately I don't know the firmware number, but I am prety sure that it was the last one because I have updated it couple of weeks ago.
    I have enabled SSH and open the cmd window to make ssh to NAS 326 ip adress and also ping it.
    I have also tried chrome, explorer, firefox and I can not enter in it.


Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）