NR7101 adaption to nebula don't work

Mennens
Mennens Posts: 2
First Comment
in Nebula

Hi,

I have 7 NR7101 mobile routers and 6 adopted seamlessly

1 i have bought 2 months earlier and i cant get that one adopted when i trie ta add the mac with the serial.

there is no nebula sticker on it.

rgds mennens

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 491
    Zyxel Certified Network Administrator - Security 25 Answers First Comment Friend Collector
     Zyxel Employee

    Hi @Mennens ,

    The Nebula platform just manages the Nebula supported device. In case you have one NR7101 without Nebula sticker (non Nebula version), please contact to your reseller to return it and get a Nebula supported NR7101.

    Untitled Image

    Click this link to start: https://bit.ly/3R2Wx52

    Judy

  • Mennens
    Mennens Posts: 2
    First Comment

    so the only way is to switch the device for anoter type if i understand correctly ?

  • Zyxel_Judy
    Zyxel_Judy Posts: 491
    Zyxel Certified Network Administrator - Security 25 Answers First Comment Friend Collector
     Zyxel Employee

    Hi @Mennens ,

    Yes, please switch the non Nebula NR7101 for a Nebula NR7101.

    Untitled Image

    Click this link to start: https://bit.ly/3R2Wx52

    Judy

Categories

Nebula Tips & Tricks


    Read more

    Nebula Help Center

  • FAQ
  • New & Release
  • Nebula Status & Incidents
  • Video Tutorials
    • EnglishTiếng ViệtРусскийไทย中文（台灣）