SCR50AXE Not Working In Nebula

Pook
Pook Posts: 143  Ally Member
First Comment First Answer Friend Collector Nebula Gratitude
in Nebula

Anyone had a luck getting this to work? I followed the setup guide but appliance is always offline in NCC. Devices connected to it have internet access though. Tried with 2 different WAN connections offering DHCP and PPPOE with same result.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,298  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Pook

    To check if it is the DNS related issue, could you help to provide us the remote access to the device,

    to check further information, I have PM you , please check your message box.

  • [Deleted User]
    [Deleted User] Posts: 3  Freshman Member
    First Answer First Comment Friend Collector Third Anniversary

    Hey @Pook,

    Please take a look at this guide and if it doesn't work, please state what's not working:
    https://support.zyxel.eu/hc/en-us/articles/11055188589458-SCR50AXE-Configure-in-Nebula-and-Getting-Started

    Thanks!

  • Pook
    Pook Posts: 143  Ally Member
    First Comment First Answer Friend Collector Nebula Gratitude

    Not sure what happened but the device is all ok now. Only another 7 to setup and get out the door this week :-)

  • dpazout
    dpazout Posts: 3
    First Comment

    Hello, is it possible to manually assign IP adress via MAC adress?
    Is it possible to access management via web management page? Where to set password?

  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited May 2023

    Hi @dpazout ,

    It does not have DHCP static binding at current design.

    As for password configuration, it is at Site-wide > Configure > Site Settings

  • dpazout
    dpazout Posts: 3
    First Comment

    Tx for the answer.

    And … I had in my Wifi network some IoT devices.
    I set the same SSID and password.
    Those devices appeared for few hours … but, they lost connection, and now all of them are disconected.
    Why?

  • dpazout
    dpazout Posts: 3
    First Comment

    Hi @Zyxel_Cooldia, now I am not able to connect to wifi any older notebook. :-(

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,298  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @dpazout

    Does the wifi cannot be detected by all of the clients?
    Or the issue only appear an older notebook?
    If the issue only happen on the older notebook, please try to upgrade your driver.

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