LTE firmware for SBG3600

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  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary
    Hi @Nico2786
    Do you mean that after uploading the module firmware, your LTE doesn't work anymore? What's your SBG3600 firmware and can you connect to the console, do some LTE operations and send me via private message regarding to what had been shown in the console?

  • Nico_Ecomec
    Nico_Ecomec Posts: 3  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Hy Zyxel! I'm nico2786

    login as: admin
    admin@192.168.22.1's password:
     > lte get

    Usage: lte config [--username <username>]
                      [--password <password>]
                      [--pin <pincode>]
                      [--puk <pukcode>]
                      [--apn <apn>]
               connect
               disconnect
               reconnect
               state [up|down]
               show [cfg|stats|rilcmd|bytes]

               ====== Only for production line used =====
               get simstatus
               get imei
               get band
               get fwver
               get signal
               set imei [imei_code]
               set band [3|7|8|20|all]      3:1800MHz, 7:2600MHz, 8:900MHz, 20:800MHz
               fwupgrade
               rilcmd [start|stop]
     > lte fwupgrade
     > lte get imei
    ATCMD [AT+CGSN]
    Opening TTY device failed, retry...: No such device
    ^C > lte get fwver
    ATCMD [AT+CGMR]
    Opening TTY device failed, retry...: No such device
    ^C >

    any command about lte reply:
    Opening TTY device failed, retry...: No such device


  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary

    Hi @Nico_Ecomec

    Sorry to hear about this. It seems that somehow your LTE module can't be detected by the SBG3600 anymore. I'm not sure what happened when you upgrading the LTE firmware.You may need to contact Zyxel local representative and go through the RMA process. 

  • Nico_Ecomec
    Nico_Ecomec Posts: 3  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Hi!
    If i check from web interface the module read imei of modem and the imei of sim.... lte module are detected because read imei.....
    I think the first is a solution to upgrade fimrware lte of device and the next step ugprade firmware of router...
    I need new firmware please...

  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary
    Hi @Nico_Ecomec
    So you're still running on the previous module firmware version. I will send you a private message to download the module firmware.

  • Nico_Ecomec
    Nico_Ecomec Posts: 3  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    i upgrade the firmware lte.. but after reboot the version ALT3100_04_05_06_10_B8_LO remaing the same....

    so start with
    ALT3100_04_05_06_10_B8_LO version
    upgrade with firmware_ALT3100_05_00_02_00_81_MS.bin
    after reboot the version is
    ALT3100_04_05_06_10_B8_LO

    Not is possible upgrade firmware....





  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary
    Hi @Nico_Ecomec
    You may need to go through the RMA process if changing the module firmware still can't bring your LTE module back.
  • ApTyp
    ApTyp Posts: 2  Freshman Member
    First Comment Friend Collector
    edited December 2018
    Hi, i have same problem with LTE firmware after upgrade firmware software. Can you please send the new LTE firmware file?
    Thnak you!
    Zyxel SBG3600

    Current Firmware Version: ALT3100_04_05_06_10_B8_LO
    Current WWAN Package Version: 1.15
    Current Firmware Version: V1.00(AAKO.9)


  • Nico2786
    Nico2786 Posts: 2  Freshman Member
    First Comment Friend Collector
    Zyxel_Vic @ApTyp have same problem.... is a big bug of firmware....
  • Zyxel_Vic
    Zyxel_Vic Posts: 282  Zyxel Employee
    25 Answers First Comment Friend Collector Seventh Anniversary
    Hi @ApTyp @Nico2786
    I'll send you the module firmware via private message. Before that, can you try to downgrade the firmware back to the original version and see if it helps?

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