[NEBULA] My vpn l2tp over ipsec client doesn't work

solidsnake74
solidsnake74 Posts: 4  Freshman Member
First Comment
edited April 2021 in Nebula
I make step-by step procedure but it doesn't work,,,,,i have tried with pc and android phone

All Replies

  • CrazyTacos
    CrazyTacos Posts: 53  Ally Member
    First Answer First Comment Friend Collector Sixth Anniversary
    Is your NSG using a public IP? If not, were you able to set port forwarding for UDP 4500 and 500?
    BTW, which procedure were you following?

  • solidsnake74
    solidsnake74 Posts: 4  Freshman Member
    First Comment
    I set 1:1 nat on my adsl company router. I see the router web based configuration when on browser type my public ip
  • CrazyTacos
    CrazyTacos Posts: 53  Ally Member
    First Answer First Comment Friend Collector Sixth Anniversary
    You mean you can access the NSG's web UI using your public IP?
    In that case, do you see anything on the gateway event logs for VPN? Were you able to complete phase 1 at least?
  • solidsnake74
    solidsnake74 Posts: 4  Freshman Member
    First Comment
    Yes, i see the nsg web ui. I follow the sequence: add vpn user in cloud authentication, after create vpn like in the image. What else?
  • Alfonso
    Alfonso Posts: 257  Master Member
    5 Answers First Comment Friend Collector Second Anniversary
    Hi @solidsnake74

    You need to verify if your ISP router is disturbing.
    So I suggest establishing the tunnel using an internal interface.
    If it works ... the ISP router is affecting your vpn, if it does not ... please try to provide logs.

    Regards 

  • Zyxel_Chris
    Zyxel_Chris Posts: 727  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    edited December 2018
    Hello @solidsnake74
    NSG L2TP support behind NAT scenario since September release, could you please re-active L2TP tunnel in control center then check VPN category in event log to confirm if NSG has receive the initiator packet. Feel free to let me know the result.

    Cheers~

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