[NEBULA] how can connect GS1920-8HP to NCC

Ambato · April 2019

Cloude LED flashing brown.

Zyxel_Jason · April 2019

Hi @Ambato,

If the CLOUD LED status is blinking Amber, that means the Switch doesn't connect to NCC.
Please check if the Switch has already connected to the Internet.
You may access the Switch via Telnet and ping 8.8.8.8.

Hope it helps.

Ambato · April 2019

God morning nebula jason
Thank you for the anser.
The switch work properly, Internet acsess very good only nebula controllpanel show me switch is offline.
Greetings from switzerland
Ambato

Zyxel_Jason · April 2019

Hi @Ambato,

Thanks for your information.

To identify the issue for more detail, I will PM you later.
Please check your Forum Inbox.

dyn_dan · April 2022

Zyxel_Jason said:

Hi @Ambato,

Thanks for your information.

To identify the issue for more detail, I will PM you later.
Please check your Forum Inbox.

I'm having the same issue with the same product.
Switch connected to internet but Cloud led blinking amber, and nebula controlpanelshows me it is offline.

Thank you

Zyxel_Melen · April 2022

Hi @dyn_dan,

Welcome to Zyxel community!
There might have DNS resolution issue or connecting port been blocked.
You may check this topic to troubleshoot your issue first:
How to simply troubleshooting on my Nebula Switch?

[NEBULA] how can connect GS1920-8HP to NCC

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