AP firmware synchronize cloud server failed

PPBT
PPBT Posts: 3  Freshman Member
First Comment
edited April 2021 in Security
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  • PPBT
    PPBT Posts: 3  Freshman Member
    First Comment
    AP firmware download failed. Reason: Device storage is not enough.
    AP firmware download failed. Reason: Device storage is not enough. File name:wtpinfo.
    AP firmware synchronize cloud server failed.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @PPBT
    To analyze this case,
    could you private message  the details of remote access  to me for checking further. (ex: SSH or teamviewer)
    Charlie
  • itghost1978
    itghost1978 Posts: 1  Freshman Member
    First Comment
    i'm also have seem trouble
    AP firmware download failed. Reason: Device storage is not enough.
    AP firmware download failed. Reason: Device storage is not enough. File name:wtpinfo.
    AP firmware synchronize cloud server failed.

    how to fix it?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,379  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary

    Hi @itghost1978

    Can you share firmware upgrading history on your device?

    And I will send you private message for check this issue more detail.

  • Uncle_Bob
    Uncle_Bob Posts: 1  Freshman Member
    First Comment
    Same thing here, wtpinfo (whatever that is) will not fit in memory. 

    Upgrade history = brand new ZyWall 310 straight out of the box, no upgrades done ever. Running the latest V4.31(AAAB.1) released 2018-4-11 firmware. 

    Yes, the licenses have all been activated. Flash usage is 64%. Memory usage is 21%
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Uncle_Bob
    Regarding this case,
    I will send you private message for check this issue more detail.
    Charlie
  • c7ic
    c7ic Posts: 4  Freshman Member
    First Comment

    Please help!! I've the same problem.

    device - usg60w, auto upgrade - disabled

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,379  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary

    Hi @c7ic

    Can you upgrade USG firmware to 4.33WK19 first.

    ftp://ftp.zyxel.com/USG60W/firmware/433AAKZ0ITS-WK19-r88384.zip

    And try to enter this command to flush memory.

    Router> debug system _disk-cleanup


    After cleared memory, and try to download AP firmware again.

  • c7ic
    c7ic Posts: 4  Freshman Member
    First Comment

    How I can download AP firmware manually?

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,379  Zyxel Employee
    100 Answers 1000 Comments Friend Collector Seventh Anniversary

    Hi @c7ic

    You can go to Configuration > Wireless > AP Management > Firmware. Click Check button.

    It will check the latest AP version on server.

    S8I0B8KLN78Z.png


    And then click Apply button. 

    KVK7UAECZQ3Y.png


    If device is controlling AP, then device will download AP firmware to system first and apply to your AP.

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