Zyxel_Judy  Zyxel Employee

HI @baba , You do not require the Nebula Pro pack if you are configuring dynamic VLANs using a RADIUS server. Please change the value of Tunnel-Private-Group-Id to 22 (a numerical value) instead of vlan22 to verify if it functions correctly. Also, ensure that you add your access point (AP) to the trusted client list on the…

Hi @teRceLde , Thank you for giving us your feedback. Dynamic VLAN is a feature provided by the RADIUS server. Once wireless clients have successfully completed the 802.1x authentication process, they will be assigned the appropriate VLAN based on the correct configuration of attributes on the RADIUS server. This…

HI @baba , We provide the way to configure external captive portal for a SSID on Nebula at this FAQ. Please refer to the guide to implement the configuration.

Hi @aleeuler , In Mesh scenario, in order to let the AP can use the high band with better throughput, when APs using 2.4GHz to configure Smart Mesh, there is a mechanism as each 30 minutes, AP will disconnect to check in case there is a chance to use 5GHz. It is the reason led to you can see the Repeater AP disconnect each…

Hi Stephen, WAX630S and WAX650S with Smart antenna that can automatically optimize its radio pattern for each wireless client. With Zyxel AP, channel adjusting can be done by DCS, please refer to this FAQ. Related to the power configuration, this FAQ may be useful for you. To aid with handover (roam) successfully, please…

Hi @aleeuler , Based on your description, it appears that the issue you are facing is with the disconnection of the Repeater AP. This problem is likely caused by a weak signal, indicated by the signal strength of -78dBm. To successfully establish a Smart mesh network, and have optimal performance, the APs should be…

HI @hoon , We encountered this issue at other models and had the technical solution for that. However, the NWA1123-ACv2 is an End of Life model (End of RMA& Tech support 2023-01-31), with the latest firmware version being 6.10(ABEL.8)CO, we recommend performing a factory reset to restore the AP to standalone mode. You…

Hi @ivessm , We will correct the problem in NCC Help documentation. Once again, thank you for your feedback!

Hi @JemTheWire , Both Zyxel PoE 12-30W injector and NWA210AX are compatible with the same PoE standard as 802.3at. The higher voltage PoE injector helps to ensure that sufficient power reaches the device. NWA210AX will then regulate this voltage down to a level it can use (12V). There's no need to worry about damaging your…

Hi @maxmax22 , In case there is SSID schedule, the RF will go off during times (days) when it is not available.

HI @HPrice , I already have a CAT6 running from office to house router. But now it doesn’t work. Due to the AP works fine when you set it up in house, we assume that there is no missing step. Could you kindly help to change the CAT6 cable from the router to your AP in the office and observe the AP status? In case, the AP…

Hi @Jeggers , May I know whether your GS1915-24EP switch in standalone mode or Nebula mode? So I can check and provide you the suitable solution for the mode you are using. By the way, what are the current VLANs used in your network? On the other hand, you can refer to establishing the Smart mesh (as the wireless…

Hi @ivessm , Thank you for your feedback. As NCC 17.00's spec, there is currently no arrow available to collapse or expand the navigation panel menus. We acknowledge the inconsistent issue between NCC 17.00 UI and Help document. We will discuss it internally and provide updates here.

Hi @Pook , In you case, slow blinking amber/green on status LED means the AP not obtaining IP address actually. You can try to use ZON to scan and set the static IP for AP. This link shows you how to configure Zyxel device basic setting. And then, please access to the AP by the username/ password as admin/ 1234 to collect…

The LED next to the SIM-slot does show green with a overlay of blinking yellow…?The is nothing misconfigured. It means The WiFi is activated and NR7101 is connected to the Internet.