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That is not true. I set the max power for one AP to 24 dBm and it still only goes to 21 dBm. I want it to push more power out at that AP because it needs to penetrate a thicker wall.
We were able to get it to go online and we did manually upgrade the firmware to 5.35 (obtained from the download site); after that, it was able to find Nebula and automatically converted itself to a cloud-AP, where it then upgraded itself to firmware 5.45 automatically. Thanks.