Nebula_CSO  Master Member


Thank you for informing us. Please keep the current setting, it is important to us to do the trouble shooting. We'll contact you while we find the root cause out as soon as possible. Sorry for this inconvenient!

Hi there, We are still checking your issue, however, it seems like the Zyxel Support function was closed after 21 days by default. Please help us enable again and choose "CSO account will be expired in:” as “Never” if you allow it. By the way, if
Nebula Wifi channel settings not holding again, please keep that setting…

Dear Nebula Users, The incident has been resolved. Resolved: 2022-09-12 01:30 (UTC+0)

Resolved: 2022-09-01 12:58 (UTC+0)

Hi @PeterUK 

 

For the USG60W incorrect display WAX510D as
limited AP status GUI issue, the fix is included in V4.72-WK35 firmware that will
be available soon. 

 

Thanks for collecting the files, we’re
investigating the diaginfo of APs to clarify what happened when repeater…

Hi @ITG, Please download the attached firmware V4.50 patch 2 and the latest firmware from our EOL list.

Dear Nebula Users, The incident has been resolved. Resolved: 2022-07-06 22:53 (UTC+0)

Nebula Cloud Service Incident Resolved: 2022-06-30 06:27 (UTC+0)

Dear Nebula Users, The incident has been resolved. Resolved: 2022-06-24 08:50 (UTC+0) Zyxel Nebula Support

問題的解決方案已包含在最新韌體版本，請使用者安排時間升級，謝謝 

 

[Release Note] Small Business Access Point
- NWA50AX/NWA55AXE V6.25P10 firmware has been released 

 

[Release Note] Small Business Access Point
- NWA90AX V6.27 P4 firmware has been released

The issue is fixed and solution is included
in the release firmware. Please arrange schedule for upgrading. Thank you [Release Note] Small Business Access Point
- NWA50AX/NWA55AXE V6.25P10 firmware has been released 







 [Release Note] Small Business Access Point
- NWA90AX…

Dear
Nebula Users, 

The
incident has been resolved. 

Resolved: 2022-06-20 23:41 (UTC+0)

Hi @Pook, I have sent you the private message, but haven't received your reply yet. We are still working on the Nebula service incident. Please help to enable Zyxel Support at Help > Support request page and share your org/site name, so we can access your organization to check in our working hour later. Thanks. Zyxel…

Hi @Pook, Sorry for the inconvenience. I will send private message to you, please check your inbox. Thanks.

Hi @Mike_Mike, The "Download link" is to redirect user to a GS2210 release note. If you would like to download the .rom file, please download the file on the top of this page. Thanks,