Pedroj  Ally Member

Hello, ATP800 is working with version v4.62 WK08I will put a PC to collect by console the next reboot.I keep you informed.Thanks.

Hello, I have managed to update ATP800 in one of the partitions with the versionV4.62_WK08 / 462ABIQ0ITS-WK08-r98489The problem now is that ATP800 restarts.After everything works correctly. What I can do??

Hello, I will update the team and inform you of the result. Thanks.

I attach the logs of the complete sequence.

Hello, the ATP800 restarted today. I attach the logs. In them you see a Kernel panic. It was not yet updated to version 462ABIQ0ITS-WK08-r98489. What should I do? Could it be a Hardware problem? [1496968.030041] Kernel panic - not syncing: Fatal exception in interrupt [1496968.036582] panic_notify_sys Log Date: 1617901888…

Hi OK I will update ATP800 with this version and I will tell you the result. Thank you.

Hello, this text is being downloaded via console from ATP800 to PC with Tera Term permanently.You have not restarted ATP800 yet, but this message is always there. The previous log is wrong, sorry. This is the log Thank you.

Hello, since we put the console, the ATP800 has not restarted, although this message is always getting through the console.What can be? src/central_freelist.cc:333] tcmalloc: allocation failed 65536 I attach the logs Thank you.

Hello ok, but I understand that I would have to leave the capture until the new reboot and then pass you the information? Thanks.

Hello, I don't understand what you mean ... can you tell me where this option is within the ATP800 configuration?

Hello, can you tell me how to pass the diaginfo?

Hello, sorry my English is not very good. I mean ATP800, there is no computer to restart, only ATP800.The electric current is stable all connected to Online UPS It is possible to connect by console but I have to prepare it.Will I notify you when I have it ready to connect? I pass you the diaginfo. Thanks.

Hello, I had it active and deactivated it according to the Ticket, but nothing, it keeps restarting.

How do I pass the diagnosis privately?