PeterK 
Freshman Member
Comments
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If the wall is concrete and underfloor heater, the signal may decrease a lot, plus the backhaul connection between Multys is 5G, and it doesn't work well with a thick wall. You should consider the Ethernet backhaul connection on Multys, or Powerline device to connect two Multys on your basement Multy. There are two…
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How long for the "a while"? Or did it just randomly stopped? Have you tried it on a power extension cord?
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Maybe you can test it on a power extension cord, then we can rule out the powerline issue in your house.
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Hi, Please make sure that you hold the reset button over 10~15 second because the behavior of the light is almost the same on reset and remove devices. If you didn't hold the button over 10, it will just remove the device from your network.
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As far as I know, if you don't sign the Multy App, the data of your Multy site will only store in your phone. The Data will gone when you clear the user storage of App or delete the App. Multy X will still work after you deleted the App without an account, but you cannot manage it anymore, otherwise, you will have to reset…
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Before you change to 192.168.1.1, can DHCP sever worked fine with 192.168.212.1? What's the device that connects to the NBG6615? What firmware is your the NBG6615? "It addresses distributes DHCP the server is not running" What does that mean? Don't all the clients get ip from NBG6615? or some of them?
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Do you know exactly the internet speed from your ISP? The "diagnose" showed the 500/500 at the bottom of the diagnose page is only for the connection between two nodes, but it isn't the actual internet connection. You should test the root multy with wired, see how it goes. When you test it on your phone, please make sure…
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If you connect to Multy wifi successfully, but with no internet, which may have two cause of it. 1. The device connects to the root node, but root node didn't access the internet. 2. The device connects to node 2, but it already disconnected with the root node. That's why the internet isn't available, but still connected.
