Pook  Ally Member

Can we all just take a minute to appreciate that for a brief moment we were all united as we stood in our server rooms holding a WAN cable while counting up to 60. There is something beautiful about that. Anyway thanks ZyXel for taking those extra steps as to prevent incidents like this occurring less likely.

No such thing as a perfect Vendor or Service that never has a blip or problems. Overall I would say the Uptime for Nebula is excellent and despite the massive headache this caused I wouldn't be interested in other vendors. Like I said at some point or providers will hit a snag, you just have to roll with it. But ZyXel do…

Will a reboot still do the trick? I only ask as it is easier to perform a reboot on a remote site rather than asking an end user to pull the cable. I have users that will definitely pull the wrong one lol

Just to add we are seeing USG Flex firewalls show their configuration as "Not Up To Date", these appliances are also not pickup up any changes made to Nebula cloud settings.

Hi Melen, we are having many issues with appliances no longer booting with sys light flashing. I am currently on the Teams meeting with Tobias and he is going to send me the recovery procedures. But if you have access to them feel free to post here :-)

To make matters worse we are now facing issues of Firewalls not coming back online after applying Firmware (All Nebula mode Flex 200). Trying a factory reset now in the hopes we can get them back up and running.

Hi Melen I can confirm that is the firmware that has been rolled out across multiple Orgs we mange this morning. All sites are back online. Message me for info on an Org you can review.

As per https://support.zyxel.eu/hc/en-us/articles/11616709217810I was expecting there to be an update today, but not forced without notice!

Hi Judy I am going to raise an RMA, the device just does not show on the LAN at all.

Does this look normal?… Starting boot runlevel Starting default runlevel Start EnterpriseWLAN system daemon.... . WIFI FW mount is successful ln: ./firmware_rdp_feature.ini: Read-only file system 12064+0 records in 12064+0 records out 12064 bytes (11.8KB) copied, 0.052310 seconds, 225.2KB/s 131072+0 records in 131072+0…

Thanks Judy We are observing the below… 1.Slow Blinking Amber/Green on status LED 2. Slow blinking Amber Ethernet port LED in Sync with Status LED. 3. Appliance not obtaining any IP address so not accessible via web console. 4. Several Device resets performed. I got the terminal working now, I have the cable that has…

Not sure what happened but the device is all ok now. Only another 7 to setup and get out the door this week :-)

I always preconfigure the firewalls I send out. First I always choose DHCP for WAN1on the initial setup and just plug in a network lead from our LAN in to P2. Once online in Nebula I set up Wan2 as DHCP and swap the cables over. Once online via WAN2 I can then saflely modify WAN1 with the required PPPOE detail or static IP…

@Russelljacobson If your Wan connection has multiple static IP's you need to specify the IP in the NAT rule you wish to use. For example you create an “A” record for remote.mydomain.com to point to one of your static IP addresses on port 443 the rule should look like this I hope this helps.

Just to say that ZyXel need to address this in their next firmware rollout. I am seeing this error accross multiple orgs I manage. Just seem to be USG Flex models, including the new Flex 50 models. To be fair there are no issues at all with the network functionality. It's just an annoyance with the logs being populated…