Scofield  Freshman Member

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Scofield
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  • As I know, the log file will be generated when we "Send Feedback" back to the Zyxel, but we cannot open it without a password. Does the problem still exist? Maybe you can send feedback to Zyxel, they can help you to analyze the log file. Did you create a profile in the AiShield? What is it? How many devices in the Profile?
  • Have you tried to clean the data of Multy App and AiShield, or reinstall them, and log in with an account?
  • Can you open the App since last weekend? Or it used to able to open since the last weekend, but it just cannot open recently? Try to open the AIShield by clicking the button on the Multy App.
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